I cannot login to the website.
Please review the following Error messages and solutions.
Login failed: Please try again or click on the forgot password.
Email ID and password doesn't match.
Reset Password here. Please note all passwords are case sensitive.
Your email ID may not be registered with CanadaQBank yet.
Your email id is not registered.
Register your email id here. Please note all passwords are case sensitive.
Login failed: Your account is not activated. Please click on the activation link located in the welcome email.
Your account has not been activated.
Please request the welcome email again, and activate your account here.
I can log in, but the "Remaining time" for my QBank subscription is not updated:
Please confirm the email ID which you used to login to CanadaQBank (not Paypal or 2Checkout) when your made your purchase. You will need to login with the SAME email ID you used to login when you made your purchase.
I made my payment using my relative/friends PayPal or 2Checkout account. My QBank subscription "Remaining time" is not updated. I need the subscription to reflect in my QBank Account.
Please have the person who paid for you forward the email receipt to us at email@example.com, requesting to apply the payment to your QBank account.
I cannot see the tests I have previously taken.
Please click on the "Review my tests" button inside your appropriate QBank membership area.
This page contains a history section and gives you the ability to Review or Retake, Rejoin, your previously completed exams. For more information on the functionality, please watch our QBank walk through video below.