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Question / Feedback

Accessing or Logging into QBank Account

Please review the following common issues and their solutions

ISSUE

Forgot Password

SOLUTION

Please reset your password here:
https://app.canadaqbank.com/__forgot-password.php

Please note all passwords are case sensitive.

 

ISSUE

Login failed because your account is not activated.

SOLUTION

Please click on the activation link located in the welcome email.

To Request Welcome Email again please click here:
https://app.canadaqbank.com/__request-welcome-email.php

 

If you are still having difficulty accessing/logging in to your QBank account, please provide us with details using the below form. We will reply back to you in 24-48 hours.

Payment related issues

If you have successfully made a payment, our payment system '2Checkout' will email you a digital receipt as proof of payment. CanadaQBank requires a copy of this receipt to resolve any payment related matter

If you are having issues processing a payment, you will need to contact 2Checkout directly here: https://www.2checkout.com

USEFUL ANSWERS - Please review the following common issues:

ISSUE

I can log in, but the "Remaining time" for my QBank subscription is not updated.

SOLUTION

Please confirm the email ID which you used to login to CanadaQBank (not 2Checkout or PayPal) when your made your purchase. You will need to login with the SAME email ID you used to login when you made your purchase.

 

ISSUE

I made my payment using my relative/friends 2Checkout or PayPal account. My QBank subscription "Remaining time" is not updated. I need the subscription to reflect in my QBank Account.

SOLUTION

Please have the person who paid for you forward the email receipt to us at subscribe@canadaqbank.com, requesting to apply the payment to your QBank account.

 

If you are still having difficulty accessing/logging in to your QBank account, please provide us with details using the below form. We will reply back to you in 24-48 hours.

Issues Regarding Taking Test / Functionality of Test

Please review the demo video to get a better understanding of how our user interface works

If you are still having difficulty accessing/logging in to your QBank account, please provide us with details using the below form. We will reply back to you in 24-48 hours.

Testimonial Submission

Click here to submit a testimonial.

Request for Extension due to Failed Exam

Users who had purchased a subscription to QBank within 4 months prior to writing their exam, and were not successful in passing their exam, may be eligible for 3 months extension to their CanadaQBank subscription.

Please fill the following details and we will respond back to you in 24-48 hours.

Mobile Apps

Please fill the following details and we will respond back to you in 24-48 hours.

Institutional Subscriptions

Please read the details about Institutional Subscriptions with CanadaQBank.com: https://www.canadaqbank.com/institutions.php

Please fill the following details and we will respond back to you in 24-48 hours.

General Inquiry

Please fill the following details and we will respond back to you in 24-48 hours.